Frequently Asked Questions
Everything you need to know about your Pawfy experience.
How do I determine the right size for my pet's apparel?
We provide a detailed size chart on every product page. We recommend measuring your pet's chest girth and neck circumference, then adding two fingers of space for a comfortable fit.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard shipping usually takes 5-7 business days, while express options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. If the size isn't quite right, we provide one free exchange per order to ensure your pet looks their best.
Are your fashion items machine washable?
Most of our apparel is machine washable on a gentle cycle with cold water. However, we recommend air drying to maintain the integrity of the fabric and prints.
Do you ship internationally?
Yes, Pawfy ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.