Returns & Exchanges
At Pawfy, we want you to love your new style, which is why we offer a 30-day hassle-free return and exchange policy for all unworn items in their original packaging. Simply follow our streamlined process to ensure your fashion finds are the perfect fit for your wardrobe.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging with all tags attached, ensuring the garments are free of any wear, stains, or odors.
Attach Shipping Label
Download and print the prepaid shipping label provided through our portal and securely tape it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing